They say that there is a first time for everything. It took only 45 years of visiting the Magic Kingdom at Walt Disney World for me to experience a new first. Well, actually two firsts, but both part of the…
Tag: Customer Service
Bad Service: To Forgive & Forget?
“How was everything?” asked the waiter as we finished our staff luncheon at a new restaurant in town. “Fine,” was the standard reply from those who managed to get any words out. The others, not wanting to say what they really thought…